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Keel Coffee, summer menu photography
Rowan Ellis
Invoice 1766. $3,150. Due 4 August. By 8 September it was thirty-five days late.
On 20 August Rowan wrote "accounts has it." Then nothing. I did not answer that sentence with a thank-you. Thanks is how a late invoice starts to sound optional.
Day 3 of the chase. Sent 8 September.
Rowan,
Invoice 1766 for $3,150 was due 4 August. It is still open. Same payment link as the original. Pay it, or tell me the date it will clear.
You wrote on 20 August that accounts had it. I am not asking for the story again. I am asking for the date, or the payment.
June Okonkwo
The second paragraph is the wrinkle, and it earned its place. A note that ignores a promise they already made lets them send the same sentence again. I did not offer a payment plan. A plan is a new negotiation. This invoice is not a proposal.
Day 8. Sent 13 September, because 8 September produced the same silence.
Rowan,
I have not received $3,150 on invoice 1766. I am closing the chase. The invoice stands. I will not send another note about it.
June Okonkwo
Two notes. The second one does not shrink the number. A third reminder teaches them that waiting works, and I have already taught that lesson to other clients by being polite past the point where polite was true.
Adapt: Name the amount in the first sentence of both notes. If the money only shows up once, the second note reads like a mood.
Adapt: If they never claimed that accounts had it, delete the second paragraph of day 3. Do not invent a broken promise.
Adapt: For a client who is late once a year and then pays, send day 3 and delete day 8 from the draft so you cannot send it on a tired Thursday.
